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Frequently Asked Questions

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Ice Machines

My machine doesn't turn on
The ice maker is unplugged.
The ice maker power switch is OFF.
The fuse is blown.
The ice storage bin is full of ice.
Water doesn't feed in after the ice maker starts
The water tap feeding the machine is turned off.
The water supply line is not connected properly.
My machine makes ice cubes, but the ice storage bin does not fill up with ice.
The condenser may be dirty.
The air flow to the ice maker may be obstructed
The ambient and water temperatures are high, or the machine is near some heat source. The longer it takes to cool the water, the longer it will take to produce ice.
Water is leaking from the unit.
Check the water supply line for leaks and proper connections.
It is common for a few water drops fall to the floor when you open the door to take out ice from the ice storage bin which is due to condensation
My machine produces the ice in a big block and all cubes are attached together
This is normal production of the machine, the ice cubes are connected together by a 1/8" bridge (think of a waffle). The cubes separate when they fall into the ice bin or by tapping them with the ice scoop when they are in the bin.
Check the ice adjustment to slightly reduce or increase the size of the ice. NOTE: Once you make a change, it can take up to 3 cycles to notice a difference in size.
The Ice Cube are partially formed or are white at the bottom
There might no be enough water in the water trough.
The water supply or water filter filter may be restricted.
The water supply pressure may be low (below 15 psig).
The ice produced is wet and the machine does not freeze
Your ice maker is not a freezer. It is normal for the ice to be wet this is how clear ice is produced. The ice maker is well insulated and is designed with a cold preservation system for maintaining the cold.
My machine is noisy during operation.
It is normal to hear the ice machine during different cycles of ice production. It will be louder than a refrigerator. Please refer to the use and care manual for normal sounds to be expected.
Check that the machine is level and all feet are touching the floor with equal pressure.
Check for items touching the ice maker which might be causing a vibration.
The ice maker stops suddenly while making ice.
The electricity is off.
The room temperature is out of the operating range.
The ice storage bin is full of ice.
Scaling occurs frequently inside the machine.
This is the number one reason for ice machine failure. Typically, the hardness of the water is too high. Clean the machine with a nickel safe cleaner and use a water-softening device or water filter to improve the incoming water.
Commercial Ice Maker